Contact Information
- Solahart Bendigo
- 60 Powells Avenue
- Bendigo VIC 3550
- 1300 362 821
- sales@solahartbendigo.com.au
All Solahart products are covered by a warranty, backed by Solahart Australia.
Warranty terms are specific to each product. Please contact us for specific warranty information about our products.
Solahart Bendigo provides a five year workmanship warranty on our labour. For more information, please contact us.
If you the consumer are dissatisfied with a product or service offered or provided by Solahart Bendigo then we encourage you to make a complaint directly with our Manager Cameron Winter (contact details below).
A complaint may include for example, any expression of dissatisfaction with a product or service offered or provided, with the Sales process or Salesperson, or the product or workmanship provided by Stanalec.
This will be handled by our internal complaint handling procedure which is compliant with relevant legislation and Australian Standards on Complaint Handling AS_ISO_10002-2006
A consumer can make a complaint by the following methods….. Contact our Manager Cameron Winter either In-Person (By appointment) at 60 Powells Ave, East Bendigo, Phone – 03 5406 0636, or Email – cam@solahartbendigo.com.au.
Our internal complaint handling procedure will log and document any complaints and our aim is to resolve any complaints as quickly as possible, with all feedback on the outcome completed within 21 days of the receipt of the complaint. Or if additional time is required for the investigation to conclude then the consumer will be notified and the complaint will be completed within 45 days of the receipt of the complaint.
Where a consumer is dissatisfied with the outcome of a complaint, Solahart Bendigo will provide the consumer with the appropriate contact details for escalating that complaint either internally or externally to the relevant state or territory industry consumer protection organisation, as an independent dispute resolution body.
Consumers who have attempted to have their complaint resolved by Solahart Bendigo and are dissatisfied with that response will be referred by Solahart Bendigo to the applicable industry ombudsman or consumer affairs body
https://www.ewov.com.au/ https://www.consumer.vic.gov.au/ https://www.accc.gov.au/
We will also maintain a copy of each individual complaint including the outcomes and a copy shall also be provided to the customer.
Cameron Winter, Manager
(03) 5406 0636
cam@solahartbendigo.com.au
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At Solahart, we’re proud to be leading Australia’s solar charge. Helping smart Aussies make a real difference to the planet, reducing their reliance on the grid, cutting their energy bills, and connecting them to their smart energy future.
Since 1953, we’ve been the trusted name in Australian solar, installing over a million solar hot water systems in over 70 countries, and over 700,000 solar power panels in Australia.
